iPod displays a sad iPod icon 
and
- iPod is not recognized in iTunes
- iPod is not recognized in My Computer (Windows) or iPod not recognized in Finder (Mac OS X)
Products affected
- Any iPod with an LCD display
Solution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation go to www.apple.com/retail, choose an Apple Store location, then click on the "Make a reservation" link.
Additional information
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials at
www.apple.com/support/ipod/tutorial.
Related documents
61003: "iPod displays a folder icon with an exclamation point"http://docs.info.apple.com/article.html?artnum=61771
