iPod nano (2nd Generation) shows iPod USB cable icon on display

Symptom

If you see the image below on the display when using iPod nano (2nd Generation), proceed to the Solution section:

Products affected

• iPod nano (2nd Generation)

Solution

In some cases, your iPod nano may simply need to be reset. Follow the steps below to reset your iPod nano:

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again).
2. Press and hold the Menu and Center (Select) buttons simultaneously for about 6 to 10 seconds until the Apple logo appears. You may need to repeat this step.

If resetting iPod nano does not resolve the issue, it may require service. Service can be obtained from the following locations:

• Apple Retail Store - Genius Bar
• iPod Service Website
• Apple Authorized Service Provider

http://docs.info.apple.com/article.html?artnum=305443

Trouble installing or opening iTunes or QuickTime for Windows

Trouble installing or opening iTunes or QuickTime for Windows

If you are having trouble installing or opening iTunes or QuickTime for Windows, follow the troubleshooting suggestions described in this article.

Make sure you have admin access

To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator access, contact the owner of the computer or your system administrator.

Get the latest Windows updates

The first thing to do when troubleshooting an installation issue on a Windows computer is make sure you have the latest Windows updates installed—to get the latest updates, go to the Microsoft Windows Update page.

iTunes and QuickTime software for Windows require Windows 2000 with Service Pack 4, or Windows XP with Service Pack 2.

Solutions to Common Installation and Launch Errors

• iTunes and QuickTime for Windows XP cannot be installed without Visual Basic Script (VBScript)
  
  
• iTunes for Windows: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
  
  
• The iTunes application could not be opened. An unknown error occurred (0x666D743F)
  
  
• iTunes 7 for Windows: iTunes had detected an audio configuration problem
  
  
• iTunes 7 or later for Windows Installation stops responding while "registering modules"
  
  
• QuickTime or iTunes Installer "Could not open key" alert stops install on Windows
  
  
• iTunes: Windows reports that iTunesSetup.exe is not a "valid Win32 application"

If your error isn't listed above, or if the steps in the linked articles haven't resolved the issue, try the additional troubleshooting procedures below:

Important: A majority of customers experience successful iTunes installation after completing these troubleshooting procedures. If one does not help, proceed to the next.

Completely Remove iTunes and QuickTime (Click for more)

Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

1. Quit iTunes.
   
   
   
   
2. On the Start menu, click Control Panel.
   
   
   
   
3. Windows XP and Windows 2000: In Control Panel, open Add or Remove Programs.
   Windows Vista: In Control Panel, click Uninstall a program. Alternately, in Classic View of Control Panel, click Programs and Features.
   
   
   
   
4. Select iTunes from the list of currently installed programs, then click Remove or Uninstall.
   
   
   
   
5. In Windows XP and Windows 2000, when asked if you would like to remove iTunes, select Yes.
   
   
   
   
6. In Windows Vista, if your permission is needed to continue, click Continue.
   
   
   
   
7. After uninstalling iTunes, do not restart if you are prompted to.
   
   
   
   
8. If other entries were present for iTunes remove those as well.
   
   
   
   
9. In Add or Remove Programs or Programs and Features, remove any iPod Updater applications that are listed in the same fashion as iTunes was removed.
   
   
   
   
10. In Add or Remove Programs or Programs and Features, remove any QuickTime installations that are listed in the same fashion as iTunes was removed.
    
    
    
    
11. Restart your computer.
    
    
    
    
12. After the computer restarts, open Local Disk C: in My Computer/Computer or whichever disk programs are installed on.
    
    
    
    
13. Open the Program Files folder.
    
    
    
    
14. Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed in steps 1-8.
    
    
    
    
15. Right click the iPod folder and select Delete and choose Yes when asked to confirm the deletion.
    
    
    
    
16. Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
    
    
    
    
17. Delete the QuickTime and QuicktimeVR files located in the C:\\Windows\\system32\\folder.
    
    
    
    
18. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
    
    
    
    
19. Restart your computer.
    
    
    
    
20. Install the latest version of iTunes from http://www.apple.com/itunes/download.
    
    
    
    

Empty your Temp directory and restart (Click for more)

1. On the Start menu, click My Computer/Computer (or double-click My Computer on the Desktop).
   
   
   
   
2. In My Computer/Computer, open Local Disk C:.
   
   
   
   
   
3. Windows XP and Windows 2000: Open Documents and Settings.
   
   
   
   
Windows Vista: Open Users.
4. Double-click the folder that bears your username.
   
   
   
   
5. If you see a Local Settings folder, skip to step 9. If you don't see a Local Settings folder, proceed to the next step.
   
   
   
   
6. Windows XP and Windows 2000: On the Tools menu, click Folder Options.
   
   
   
   
Windows Vista: On the Organize menu, select Folder and Search Options.
7. Select the "Show hidden files and folders" button.
   
   
   
   
8. Click OK.
   
   
   
   
9. Double-click Local Settings. If Windows needs your permission to continue, click Continue.
   
   
   
   
10. Right-click on the Temp folder and on the shortcut menu, click Delete.
    
    
    
    
11. In the confirmation dialog that appears, click Yes.
    
    
    
    
12. If you are unable to delete the Temp folder, close all programs, especially those in the Notification area (system tray) of the Windows Task bar shown below and repeat step 10.
    
    
    
    
13. Restart your computer.
    
    
    
    
14. Install the latest version of iTunes from http://www.apple.com/itunes/download.
    
    
    
    

Clean up iTunes installer files on the computer (Click for more)

You can download the Windows Installer Cleanup Utility from Microsoft, which will clean up any leftover installer files that may be causing issues with your current installation. To do this:

1. Click here first, and read the important information about the software.
   
   
   
   
2. Click the "Download the Windows Installer Cleanup Utility package now" link on that page to download a file titled msicuu2.exe.
   
   
   
   
3. Open the msicuu2.exe file and follow the prompts to install it.
   
   
   
   
4. On the Start menu, point to All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
   
   
   
   
5. Select iTunes from the list and click Remove.
   
   
   
   
6. Click OK in the confirmation dialog that appears.
   
   
   
   
7. Repeat steps 5 and 6 if you have multiple iTunes entries listed.
   
   
   
   
8. Select QuickTime from the list and click Remove.
   
   
   
   
9. Click OK in the confirmation dialog that appears.
   
   
   
   
10. Repeat steps 8 and 9 if you have multiple QuickTime entries listed.
    
    
    
    
11. Click Exit.
    
    
    
    
12. Restart the computer.
    
    
    
    
13. Install the latest version of iTunes from http://www.apple.com/itunes/download.
    
    
    
    

Download QuickTime Standalone Installer (Click for more)

Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/win.html. Be sure you download the version that does not include iTunes.

Disable other conflicting software (Click for more)

In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from installing. See "Using MSCONFIG to troubleshoot conflicts in Windows" for assistance disabling conflicting processes.

Make sure your folder names don't contain strange characters (Click for more)

http://docs.info.apple.com/article.html?artnum=93976

iPod: Changing the display language

Your iPod is multilingual and can be set to display one of many languages. If you've accidentally chosen the wrong language for your iPod, follow the steps below to change the language display.

1. Reset your iPod—Depending on how much you've used your iPod since selecting the language, simply resetting your iPod may cause it to forget the current language setting, enabling you to select a new one. See "How to Reset iPod" for instructions.
   
   Note: When you reset your iPod, all your music and data files are saved, though you may need to reset some customized settings.
   
   
2. Update your iPod software—If you haven't updated your iPod software recently, use the latest iTunes 7 and update the iPod software.
   
   
3. Go to the main menu—Disconnect your iPod from your computer, then press the Menu button until the menu title says "iPod," regardless of the language displayed. This means you are at the main menu.
   
   
4. Select your language.
   If you have an iPod nano or Fifth Generation iPod (iPod with video):
   1. Scroll down to the last menu option but don't select it.
   2. Scroll up one menu item. This should be Settings.
   3. Press the Center (Select) button. This takes you to the Settings menu.
   4. Scroll down to the last menu option but don't select it; in English, this is the "Reset All Settings" option.
   5. Scroll up to the third menu item from the bottom one. This should be Language.
   6. Press the Center button to select Language.
   7. Select your preferred language from the list.
5. If you have an older iPod with color display (including iPod photo)
6. Scroll to the fourth menu item in the screen and press the Center (Select) button. This takes you to the Settings menu.
7. Scroll down to the last menu option but don't select it; in English, this is the "Reset All Settings" option.
8. Scroll up to the third menu item from the bottom one. This should be Language.
9. Press the Center button to select Language.
10. Select your preferred language from the list.

If your iPod has a monochrome display (black and white):

1. Scroll to the third menu item in the screen and press the Center (Select) button. This takes you to the Settings menu.
2. Scroll down to the last menu option but don't select it; in English, this is the "Reset All Settings" option.
3. Scroll up to the third menu item from the bottom one. This should be Language.
4. Press the Center button to select Language.
5. Select your preferred language from the list.
   

If the instructions above don't enable you to change the language on your iPod, try using the "Reset All Settings" option at the bottom of the Settings menu. If the Reset All Settings option does not work, you can restore your iPod back to factory condition and reselect the display language.

http://docs.info.apple.com/article.html?artnum=60956

Frequently Asked Questions (FAQ) for iPod Games

1. What games are authored by Apple?
2. What games are authored by third-party companies?
3. Where can I find help on games?
4. What is cost of game?
5. Can I use games in iTunes without an iPod?
6. What are the requirements?
7. How do I know what the game title is like before I buy it?
8. Are games localized?
9. Can you play music and games on the iPod simultaneously?
10. Can I use video out to play games on my TV?
11. Can I use the remote as a controller?
12. What is file size of each game?
13. How do I remove game titles from an iPod?
14. I'm having trouble using games on my iPod. Where should I start?
15. How can I contact a third-party about a game?

What games are authored by Apple?

• Vortex
• Texas Hold'em
• iQuiz (iQuiz is also known as iPod Quiz in some countries)

What games are authored by third-party companies?

• Bejeweled
• Zuma
• Mahjong
• Mini Golf
• Tetris
• PAC-MAN
• Ms. PAC-MAN
• Cubis 2
• Royal Solitaire
• Sudoku
• Lost

Where can I find help on games?

Each game title includes built-in Help. You can also view instructions in iTunes. To do this, click on the games playlist in the source list. If the games playlist is not visible, you may need to turn on the preference to show this playlist in the General tab of iTunes Preferences.

What is cost of game?

• $4.99
• $0.99 for iQuiz

Can I use games in iTunes without an iPod?

No. You need a Fifth Generation iPod (iPod with video). You cannot use games without one.

What are the requirements?

• iTunes 7 or later (iQuiz requires iTunes 7.1 or later)
• Fifth Generation iPod (iPod with video) with 1.2 or later of iPod software installed.

How do I know what the game is like before I buy it?

There will be a preview movie on the iTunes Store.

Are games localized?

Yes. All game titles are localized in all English, French, Danish, German, Spanish, Finnish, Italian, Dutch, Norwegian, Swedish, and Japanese. All games default to the language setting on iPod (if it's one in the previous sentence). To change the language of games, change the language on iPod.

Can you play music and games on the iPod simultaneously?

Yes.

Can I use video out to play games on my TV?

No.

Can I use the remote as a controller?

No. All games are designed specifically to be controlled with the Click Wheel.

What is file size of each game?

The size varies from game to game, ranging from about 10 MB to about 60 MB.

How do I remove game titles from an iPod?

1. Click the iPod in the iTunes source pane.
2. Click the Games tab.
3. Select Sync games.
4. Click the Selected games button.
5. Deselect all items.
6. Choose File > Sync "iPod" to remove the games.

You can also restore your iPod, but restoring your iPod will also remove everything.

I'm having trouble using games on my iPod. Where should I start?

See the Troubleshooting document here.

How can I contact a third-party about a game?

PAC-MAN and Ms. PAC-MAN
For help on game related issues or for more information about these games, contact Namco Networks America Inc. at support-ws@namco.com.

Bejeweled and Zuma
For help on game related issues or for more information about these games, visit PopCap Games at http://www.popcap.com/help.php.

Cubis 2
For help on game related issues or for more information about this game, visit FreshGames at http://cubisgold2.support.freshgames.com/ipod/.

Mahjong, Mini Golf, Sudoku, Royal Solitaire, and Tetris
For help on game related issues or for more information about these games, visit EA Mobile Games at http://www.eamobile.com/ipod.

Lost
For help on game related issues or for more information about this game, visit Gameloft at http://www.gameloft.com.

iQuiz Maker
For help creating iQuiz custom trivia packs with iQuiz Maker, contact Aspyr at http://support.aspyr.com/.

For more information about iQuiz custom trivia packs visit http://www.apple.com/itunes/store/games.html.

http://docs.info.apple.com/article.html?artnum=304281

Troubleshooting iPod Games

If you have an issue with any game purchased from the iTunes Store, first verify basic functionality and then follow basic troubleshooting if necessary.

Note: Games available on iTunes are designed specifically for and compatible only with the Fifth Generation iPod (iPod with video). Any other current or future iPod models are not supported.

Verify functionality

1. Verify that you have the latest version of iTunes. The current version is available at www.apple.com/ipod/start. iTunes 7 or later is required to sync games.
2. Verify that you have the correct model iPod. To use games, you need an iPod with video (iPod Fifth Generation). See Identifying different iPod models.
3. Verify that you have the correct version of iPod software running. To use games, you need version 1.2 or later. See iPod: How to find software version.
4. Verify the Game tab appears when you click on iPod under devices in the Source pane of the iTunes window.

   

   

5. Verify that iTunes is authorized to use the account you used to purchase the game. To learn how to do this, see About iTunes Store authorization and deauthorization.

   If iTunes is not authorized for your iTunes Store account, you may see a message stating that "The game was not copied to the iPod because you are not authorized to play it on this computer".

6. Verify the game syncs to iPod.
7. Verify that the game title appears in Extras > Games.
8. Verify that the game title launches from Extras > Games.

Troubleshooting

1. Restore iPod with 1.2 or later of the iPod software.
2. If you are syncing music automatically, you may want to turn on the "Manually manage music and videos" option under the Summary tab for the this test. You can turn off "Manuallly manage music and videos" when done.
3. Sync just the respective game title. To do this:
   1. Select your iPod and click the Games tab.
   2. Select the Sync games checkbox.
   3. Click the "Selected games" button.
   4. Select only the game title you are currently troubleshooting.
4. Click the Apply button.
5. Eject iPod and verify that game title launches via Extras > Games.

If you have issues related to the purchase of a game or if you have issues transferring the game to your iPod, see the iTunes Store Games Customer Service page for more information. :

If you have gameplay related issues with a third-party game, check the support information below:

PAC-MAN and Ms. PAC-MAN
For help on game related issues or for more information about this game, contact Namco Networks America Inc. at support-ws@namco.com.

Bejeweled and Zuma
For help on game related issues or for more information about these games, visit PopCap Games at http://www.popcap.com/help.php.

Cubis 2
For help on game related issues or for more information about this game, visit FreshGames at http://cubisgold2.support.freshgames.com/ipod/.

Mahjong, Mini Golf, Royal Solitaire, Sudoku, and Tetris
For help on game related issues or for more information about these games, visit EA Mobile Games at http://www.eamobile.com/ipod.

Lost
For help on game related issues or for more information about this game, visit Gameloft at http://www.gameloft.com.

iQuiz Maker
For help creating iQuiz custom trivia packs with iQuiz Maker, contact Aspyr at http://support.aspyr.com /

For more information about iQuiz custom trivia packs visit http://www.apple.com/itunes/store/games.html

http://docs.info.apple.com/article.html?artnum=304220

iPod: TV Out support

The following iPod models have support for TV Out:

• Fifth Generation iPod (iPod with video)
• iPod with color display (iPod photo)

Note: Other iPod models may support viewing of photos or slideshows on the iPod display but do not support TV Out.

The following docks support TV Out when used with an iPod model that supports TV Out:

• iPod Universal Dock
• iPod with color display Dock (iPod photo Dock)

iPod models that support TV Out can support viewing on a television two different ways.

Method 1 (Composite video)
Using the AV cable connected directly to the top of the supported iPod or to the line out port on the supported dock.

Method 2 (S-video)
Using S-video when a supported iPod is in a supported dock.

Method 1 setup (Composite video)
This method can be used when the supported iPod is either in or out of the dock. Additionally, you would need a television or other video device that has RCA inputs.

1. Make sure the TV out is set to "On" in the Slideshow Settings screen. To configure this setting, select Photos > Slideshow Settings > TV Out until TV Out is set to "On."
2. Connect the AV cable into the iPod (where the earbuds would normally connect) or to the line out port on the dock.
3. Connect the red RCA connection into the right audio input of the television.
4. Connect the white RCA connection into the left audio input of the television.
5. Connect the yellow RCA connection into the video input of the television.

Note: The RCA input connectors on a television are usually color coded to match the colors on the AV cable.

Method 2 setup (S-video)
This method provides slightly better image quality and should be used if possible. This method requires a television or other video device with S-video inputs. Additionally, S-video can only be used when the iPod is in a supported dock.

1. Make sure the TV out is set to "On" in the Slideshow Settings screen. To configure this setting, select Photos > Slideshow Settings > TV Out until TV Out is set to "On."
2. Place iPod in the dock.
3. Connect a S-video cable to the S-video out port on the dock. This connection provides the video signal.
4. Connect the other end of the S-video cable to the S-video input on the television.
5. Connect the AV cable to the line out port on the dock. This connection provides the audio signal.
6. Connect the red RCA connection into the right audio input of the television.
7. Connect the white RCA connection into the left audio input of the television.

Some televisions may need to be set to channel 3 or 4 or "video" to receive input. Check with the documentation for your television if you're not sure.

http://docs.info.apple.com/article.html?artnum=300233